How we handle your personal information · Version 1.0 · Last updated 15 August 2026
Trailer To Go ("we", "us") is the responsible party for the personal information processed through the Platform. Contact our Information Officer at privacy@trailertogo.co.za. Trailer To Go is a marketplace that connects trailer Owners, Customers and Drivers; we process only the information needed to run that marketplace.
To verify identity and eligibility to tow, we process special personal information: your ID number, driver's licence data read from the licence barcode, and a selfie/photo used for identity matching (biometric verification). We process this only for verification, fraud prevention and safety, with your consent, and we apply stricter access controls to it.
We process personal information where it is necessary to provide the Platform and perform our agreement with you, to comply with a legal obligation, to pursue our legitimate interests (such as safety and fraud prevention) in a balanced way, or with your consent — for example for special personal information and for marketing. You may withdraw consent at any time, though some processing is necessary to use the Platform.
We may also share information with: payment providers (to process transactions); verification and fraud-screening providers; IT, hosting and support providers acting as our operators under written agreements; and law-enforcement, regulators or courts where required by law or to protect rights and safety.
Payments are handled through a payment provider. Card details you enter are used to process the transaction and are not stored in full by us; we retain only limited information such as the last four digits and the transaction record.
We use approximate location to power search, maps and depot-finding. An Owner's exact pick-up address is not shown publicly and is shared with a Customer or Driver only once a Booking is confirmed. You can control device location permissions in your browser or device settings.
We take reasonable, appropriate technical and organisational measures to protect personal information against loss, unauthorised access and misuse, including access controls on verification documents. No system is completely secure; if a data breach affecting your information occurs, we will notify you and the Information Regulator as required by POPIA.
We keep personal information only as long as needed for the purposes above and to meet legal, tax, accounting and dispute-resolution requirements (for example, retaining booking and payment records for the period required by law). When no longer needed, we delete or de-identify it.
Some service providers (such as hosting or analytics) may process information outside South Africa. Where this happens, we take steps required by POPIA to ensure your information receives an adequate level of protection.
Some information must be retained to meet legal obligations or to complete a transaction, so deletion may be limited accordingly. To exercise a right, contact our Information Officer.
We use essential cookies/local storage to keep you signed in and to operate the Platform, and may use analytics to understand and improve it. You can control non-essential cookies through your browser settings.
The Platform is intended for users aged 18 and over. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will remove it.
If you are not satisfied with how we handle your personal information, you may contact our Information Officer, or lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za.
We may update this policy from time to time; the current version is always available on the Platform. For any privacy query, contact our Information Officer at privacy@trailertogo.co.za.
See also our Terms & Conditions.